Contact

Seven routes, and your message goes to the one that fits.

One shared inbox is how a message sits unread for four days. Pick the line below that matches your situation. Anything written as [to confirm] is a detail we have not published yet, so please do not guess at it.

Where to write

Seven doors, one building.

Each route below goes to a different person. Sending a support question to the press address adds a day to the answer, so it is worth ten seconds of reading.

You already invoice with Dicopay Support handles invoices, reminders, exports, and anything the app is doing that you did not expect. The support address is [to confirm] and the support number is [to confirm]. Support hours are [to confirm]. Put your invoice number in the first message and we can pull the record before anyone replies.

You are considering Dicopay The address for new business is [to confirm]. There is no sales call to sit through and no demo to book, because invoicing is free and you can read the whole price list yourself. Start with pricing and how it works, then write to us with what is left over.

You have received an invoice from a Dicopay customer You do not need an account and you do not need to write to us first. Read the page for invoice recipients, which explains who sent it, what your payment options are, and how to check that the invoice is genuine. If something still looks wrong after that, the address for invoice recipients is [to confirm].

Press and media The press address is [to confirm]. We will talk about the product, the market, and the numbers we publish with a source next to them. We do not name our lending partners, and we do not comment on commercial terms.

Partnerships Lending partners, accounting software, and platforms that already carry small business work. The partners page sets out what each side puts in before you spend a call on it. The partnerships address is [to confirm].

You want to close your account You do not have to ask a human for permission. Follow the account deletion steps and the request goes straight through.

Data and privacy requests Requests about your personal data are handled under our privacy policy, which lists what we hold and how to ask for it. The address for data requests is [to confirm].

The company

Who you are actually writing to.

Registered company details

Legal entityDicopay AB

Company registration number559108-7787

Registered addressGöteborg, Sweden. Street address [to confirm].

Telephone[to confirm]

Support hours[to confirm]

What we cannot answer for you

Dicopay is not a lender. We do not underwrite invoices and we do not decide who qualifies. Financing is provided by independent regulated lending partners, and eligibility, pricing, and terms are set by the funding partner and disclosed to you before you accept an offer.

So if you write to us asking what rate you will get, the honest answer is that we do not know and cannot promise one. The offer on a specific invoice comes from the partner, in writing, before you agree to anything.

Product availability differs by country. The invoicing app is live in Sweden, where onboarding uses BankID and takes about a minute.

Before you write

Three lines that save a week of email.

Most support threads run long because the first message is missing one fact. These are the three we ask for most often.

Which invoice

Give us the invoice number and the date you sent it. If the question is about a customer who has not paid, tell us the due date as well. We can pull the record before anyone replies to you.

What you expected to happen

Tell us what you did and what you thought the app would do next. A reminder that did not go out and a reminder that went out twice look identical in a one-line message.

How to reach you back

Say whether you would rather have a written answer or a call, and give us the account the invoice was sent from. Support cannot discuss an account with someone it cannot identify.

FAQ

The three we answer most.

If your question is one of these, you can have the answer now instead of tomorrow.

My customer has not paid. What does Dicopay actually do about it?

Dicopay sends automatic payment reminders before the due date and after it, and each one carries a payment link, so your customer hears from us rather than from you. Separately, every invoice you send to another business or a public body is checked for a financing offer from our regulated lending partners. If an offer comes back and you take it, your customer approves on their phone and the money is in your account within 24 hours. Dicopay is not a lender, and whether an offer exists at all is the funding partner's decision, disclosed to you before you accept. You can read the whole sequence on how it works.

Somebody sent me an invoice through Dicopay and I want to check that it is real.

That is the most common reason people write to us, and the page for it is faster than the inbox. The invoice recipient page explains who Dicopay is, why the invoice came from us instead of from the business you hired, and how to pay: in full, on invoice up to 60 days, or in installments. You do not need an account to approve or pay an invoice. If the sender still does not look right to you, email the support address above and do not pay it.

How much does this cost, and who sets the price?

Invoicing, reminders, contracts, e-signature, and time reporting are free. There is no monthly fee, no seat fee, and no card required. Financing is priced per invoice, and the fee is set and charged by the funding partner, not by Dicopay. You see that number before you accept, and if you decline it you pay nothing and keep the free invoicing. The full breakdown is on pricing.

Easy invoicing, fast cash.

You do not need to talk to anyone here to start. Send an invoice for free, and see what it is worth today.

Start invoicing for free No card. No subscription. No obligation to accept an offer.